OULUTION LEGAL

REFUND EXPOSURE AUDIT — SERVICE TERMS

Oulution Holdings Limited · Business Registration Number 72443593

Registered office: Room D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, Sanpokong, Kowloon, Hong Kong

Last updated: 8 September 2026 Effective date: 8 September 2026 Version 1.0

These Service Terms govern the Refund Exposure Audit sold at oulution.ai/tariff. They are published in English and Chinese on this page; the English version prevails in case of inconsistency (clause 8).

1. Provider and contracting entity

The Refund Exposure Audit (the “Audit”) is provided by Oulution Holdings Limited (Hong Kong) (the “Provider”). “Ouli Refund” is a product name and brand of the Provider, not a separate legal entity; references to the “Ouli Refund team” in marketing materials mean the Provider. The Provider may, on notice via the Legal Centre, novate these Terms to another member of the Oulution group (including Oulution US Inc., a Delaware corporation) as the contracting entity for customers in specified territories.

2. The service and its scope

The Audit is a fixed-fee, one-time trade-data analysis of the customer’s US import entry data. The deliverable is a written report identifying, on an entry-by-entry basis: (a) the potentially applicable refund pathway — CAPE declaration, administrative protest, court-preserved claims (identified and referred to independent trade counsel), or await liquidation; (b) the estimated refund amount and applicable deadlines; and (c) practical next steps, including referral to licensed customs brokers for filing and to independent trade counsel where a judicial pathway may apply.

Nature of the service. The Audit is data analysis and general regulatory information. It is not legal advice, not a legal opinion, and does not create a lawyer–client relationship. The Provider does not file refund claims; filings are made by licensed customs brokers engaged by or referred to the customer. The Audit does not recommend litigation; where a pathway may require judicial action, the Audit identifies that possibility and refers the customer to independent counsel.

3. Intake, the five-business-day commitment, and the clock

(a) Following payment, the customer completes the intake form and uploads the required materials listed in it.

(b) The Provider will review the submission and confirm completeness by email against the intake checklist; the confirmation email states the delivery due date.

(c) The five-business-day delivery period begins on the date of the completeness confirmation email, not the date of payment or upload.

(d) If the Provider requests missing or corrected materials, the period is paused from the date of the request until the requested materials are received, and resumes (not restarts) on receipt.

(e) Service commitment. If the Provider fails to deliver the report within the (paused-adjusted) five business days, the customer may elect a full refund of the Audit fee.

4. Fees

Audit-Standard: US$2,500 (customers with annual US import value below US$10 million). Audit-Plus: US$7,500 (annual US import value of US$10 million or above, or multi-entity groups). Import value is self-certified at intake; the Provider may re-tier an engagement before commencing work if the certification is materially inaccurate. Fees are payable in advance and, except under clause 3(e), non-refundable once the completeness confirmation has been issued.

5. Fee credit against recovery services

The Audit fee is creditable in full against the Provider’s fees for a subsequent refund-recovery engagement, subject to the following:

(a) the credit is valid for twelve (12) months from delivery of the Audit report;

(b) it applies to a recovery engagement by the same legal entity or its affiliates under common control;

(c) it is a credit against fees only — non-transferable, with no cash value and no refund of any unused portion, including where recovery fees are less than the Audit fee;

(d) one credit per Audit.

6. Customer responsibilities and data

The customer warrants that it is entitled to provide the uploaded data and that the data is accurate and complete to the best of its knowledge. Entry data is processed and stored in the Provider’s existing United States / Singapore infrastructure in accordance with the Oulution Privacy Policy and Data Processing Addendum; it is not accessible from the Provider’s mainland-China development environment. Report conclusions depend on the data supplied; the Provider is not responsible for conclusions affected by incomplete or inaccurate customer data.

7. Liability

To the maximum extent permitted by law, the Provider’s aggregate liability arising out of or in connection with an Audit is capped at the fees paid for that Audit, and neither party is liable for indirect or consequential loss. Nothing limits liability that cannot be limited by law. Estimated refund amounts are estimates only and are not a guarantee of recovery.

8. General

These Terms incorporate the Oulution Business Terms, Privacy Policy, DPA and Acceptable Use Policy by reference; in case of conflict regarding the Audit, these Terms prevail. Governing law and dispute resolution follow the Oulution Business Terms (Hong Kong law; HKIAC arbitration). These Terms are published in English and Chinese; the English version prevails in case of inconsistency.