OULUTION LEGAL

OULUTION

Consumer Terms of Service

Last updated: 1 May 2026 · Effective date: 1 May 2026

Important notice — please read first

Oulution provides legal information and analysis. Oulution is not a law firm and does not provide legal advice. No lawyer-client relationship is formed between you and Oulution or its personnel by using the Services. Outputs generated by the Services are AI-generated and may be incomplete, inaccurate, or out of date. You must not rely on any Output as a substitute for advice from a qualified lawyer admitted in the relevant jurisdiction. If your matter requires legal advice, you should consult a qualified lawyer. Nothing in these Terms creates any obligation on Oulution to provide legal advice or legal representation.

1. Who we are and how to contact us

1.1 These Consumer Terms of Service (“Terms”) are a legally binding agreement between you (“you”, “User”) and Oulution Holdings Limited, a company incorporated in Hong Kong with Business Registration Number 72443593 and registered office at Room D07, 8/F, Kai Tak Fty Building, No. 99 King Fuk Street, Sanpokong, Kowloon, Hong Kong (“Oulution”, “we”, “us”, “our”).

1.2 You can contact us at info@oulution.ai or by post at the address above.

1.3 These Terms apply to your use of the Oulution website at oulution.ai, the Oulution mobile applications, and any related services (together, the “Services”), when you access the Services as an individual for personal purposes. If you are accessing the Services on behalf of an organisation or in the course of a business, trade, craft or profession, the Oulution Enterprise Terms of Service apply instead of these Terms and you should stop and read those.

2. Acceptance of these Terms

2.1 By creating an account, clicking to accept these Terms, or otherwise accessing or using the Services, you confirm that you accept these Terms and agree to comply with them. If you do not accept these Terms, you must not use the Services.

2.2 You confirm that you are at least 18 years old and have full legal capacity to enter into a binding contract.

3. Nature of the Services — no legal advice

3.1 The Services provide legal information, legal research, document review, structured frameworks, checklists, and analytical outputs (“Outputs”) generated by artificial intelligence and made available through the Oulution platform.

3.2 The Services do not constitute the practice of law in any jurisdiction. Oulution is not admitted to practise law and does not hold a legal practising certificate in Hong Kong or elsewhere. Nothing in the Services or Outputs constitutes:

(a) legal advice on your specific situation;

(b) an attorney-client, solicitor-client, or lawyer-client relationship;

(c) a legal opinion within the meaning of any professional-conduct rule;

(d) representation before any court, tribunal, regulator, or counterparty; or

(e) certification of compliance with any law.

3.3 You are responsible for deciding whether to consult a qualified lawyer in the relevant jurisdiction before acting or refraining from acting on the basis of any Output. Where the Services offer to introduce you to a qualified lawyer through Oulution’s lawyer-match feature, any resulting engagement is a direct contract between you and that lawyer to which Oulution is not a party.

3.4 The Services use generative AI. Outputs may be incorrect, out of date, or inconsistent between sessions. The Services may confidently produce statements that are not accurate. You must independently verify any Output before relying on it.

4. Your account

4.1 To use the Services, you must register an account and provide accurate, current, and complete information. You must keep your login credentials confidential and must notify us promptly at info@oulution.ai of any unauthorised access.

4.2 You are responsible for all activity that occurs under your account.

4.3 We may refuse to register an account, suspend, or terminate an account in accordance with clause 14.

5. Subscriptions, pay-per-matter, and trial

5.1 Pricing tiers. The Services are available on the following commercial bases:

(a) Free access to designated Services or features (where offered);

(b) Paid subscription — a recurring fee (monthly or annual, as selected) for access to subscription-tier Services;

(c) Pay-per-matter — a per-instance fee for opening a specific matter or ordering a specific deliverable through the Services.

5.2 Trial. Where we offer a discounted trial period, the trial fee, duration, and the standard fee that will apply after the trial ends are disclosed clearly before you subscribe. At the end of the trial period, your subscription will automatically continue at the standard fee then applicable, and we will charge your payment method, unless you cancel before the trial ends. We will send you a reminder before the trial converts. You may cancel at any time via your account settings.

5.3 Right of withdrawal (EU/UK/EEA consumers). If you are a consumer resident in the EU, UK, or EEA, you have the right to withdraw from a subscription within 14 days of the contract being formed, without giving any reason. To exercise this right, contact us at info@oulution.ai or use the model withdrawal form available in the Help Centre. However, by starting to use the Services during the withdrawal period you expressly consent to immediate performance and acknowledge that you will lose your right of withdrawal once the Service has been fully performed with your consent (Directive 2011/83/EU, Art. 16(m); UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, reg. 37). Where a Service has been partially performed at the time of withdrawal, you may be charged a proportionate amount.

5.4 Renewals and cancellation. Subscriptions renew automatically at the end of each billing period at the standard fee then applicable, unless cancelled through your account settings at least 24 hours before the end of the current period. Cancellation takes effect at the end of the current billing period; fees already paid are not refunded except where required by mandatory consumer-protection law.

5.5 Price changes. We may change fees for future billing periods on at least 30 days’ notice. If you do not accept a price change, you may cancel before it takes effect.

5.6 Taxes. Fees are exclusive of applicable taxes, which are added at checkout as required.

5.7 Payment. Payments are processed by our third-party payment processor. Failure to pay authorises us to suspend or terminate your access.

6. Acceptable use

6.1 You agree to comply with the Oulution Acceptable Use Policy (available at oulution.ai/aup), which is incorporated into these Terms.

6.2 In particular, you must not:

(a) use the Services or Outputs to hold yourself out as authorised to practise law or as providing legal advice to any third party in any jurisdiction where such conduct would constitute unauthorised practice of law;

(b) input into the Services any information subject to legal professional privilege that belongs to a third party (including your employer’s clients) without authority to do so;

(c) input personal data of third parties without a valid legal basis and, where required, notice to those individuals;

(d) attempt to reverse-engineer, extract, or replicate the underlying models, prompts, or system operation;

(e) use the Services to generate content that is unlawful, defamatory, discriminatory, harassing, or that infringes third-party rights;

(f) use automated means to access the Services other than via published APIs on their terms;

(g) circumvent access controls, rate limits, or usage restrictions; or

(h) use the Services in violation of applicable export-control, sanctions, or anti-money-laundering laws.

6.3 We may investigate, and take proportionate action in response to, suspected breaches of clause 6, including suspension or termination under clause 14.

7. Your content, our content, and Outputs

7.1 Your Inputs. “Inputs” means the prompts, questions, documents, files, and other content you submit to the Services. As between you and Oulution, you retain all rights in your Inputs. You grant Oulution a worldwide, royalty-free, sublicensable licence to host, store, process, transmit, display, and analyse your Inputs solely to provide, secure, operate, and improve the Services, subject to clause 8 (training).

7.2 You represent and warrant that you have all rights and permissions necessary to submit your Inputs and to grant the licence in clause 7.1, and that your Inputs do not infringe any third-party rights or applicable law.

7.3 Outputs. Subject to clause 7.4, we assign to you, to the extent we hold any rights in them, the AI-generated Outputs produced specifically in response to your Inputs, and you may use those Outputs for any lawful purpose. You acknowledge that:

(a) similar or identical Outputs may be generated for other users and we make no representation of uniqueness or exclusivity;

(b) Outputs are AI-generated and may not attract copyright protection in some jurisdictions;

(c) Outputs may incorporate general legal information drawn from public sources and are not warranted to be original;

(d) you are solely responsible for reviewing Outputs before any use.

7.4 Our platform. Oulution retains all right, title, and interest in the Services, the underlying software, models, prompts, templates, user interface, brand, and documentation. Nothing in these Terms transfers any of those rights to you.

8. AI model training and improvement

8.1 To operate and improve the Services, we may use Inputs and Outputs to train, evaluate, test, and improve our AI models and the Services. Compounding data value is core to our ability to provide better products to all users over time.

8.2 Your opt-out right. You may opt out of the use of your Inputs and Outputs for model training at any time via your account settings (“Training Opt-Out”). Once you exercise the Training Opt-Out:

(a) we will exclude your future Inputs and Outputs from training datasets;

(b) we will, where technically feasible, exclude your prior Inputs and Outputs from datasets used to train new models after your opt-out; and

(c) we will not delete or retrain models that have already been trained on your prior Inputs before your opt-out — full retraining of a large model on request is not technically possible, and this limitation is recognised by leading data-protection regulators.

8.3 Sensitive content is excluded by default. We do not knowingly use for training any Inputs that:

(a) are marked or reasonably identifiable as subject to legal professional privilege;

(b) contain special-category personal data within the meaning of GDPR Art. 9;

(c) contain the personal data of children; or

(d) are flagged by you as confidential and excluded from training.

8.4 Legal basis. Where GDPR, UK GDPR, or an equivalent regime applies to model training, our legal basis is legitimate interests (GDPR Art. 6(1)(f)) in operating and improving an AI legal-information platform, having conducted a Legitimate Interests Assessment which is summarised in our Privacy Policy. Where consent is required by applicable law, we will seek opt-in consent instead. Enterprise users’ data is not used for training by default (see the Enterprise Terms).

9. Third-party services and lawyer introductions

9.1 The Services may integrate with, or link to, third-party services (including payment processors, cloud infrastructure providers, and independent lawyers matched through the platform). Your use of those third-party services is governed by their own terms and privacy notices.

9.2 Where we introduce you to a qualified lawyer, the lawyer is independent of Oulution. Any engagement, retainer, or advice is between you and that lawyer directly. Oulution is not responsible for the advice, conduct, or outcomes of any lawyer engagement.

10. Availability, changes, and suspension

10.1 We will use reasonable efforts to keep the Services available but do not guarantee uninterrupted or error-free operation.

10.2 We may modify, suspend, or discontinue any part of the Services for maintenance, security, legal, or business reasons. Where a modification materially reduces the Services you have paid for, we will refund the pro-rata unused portion.

11. Warranties and disclaimer

11.1 We warrant that we will provide the Services with reasonable care and skill.

11.2 To the maximum extent permitted by applicable law, and subject to clause 11.3 and clause 12.3, the Services and all Outputs are provided “as is” and “as available”, and we exclude all other warranties, conditions, and representations, whether express or implied, statutory or otherwise, including warranties of merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement, and legal correctness of any Output.

11.3 Consumer rights. Nothing in these Terms limits or excludes any statutory right you may have as a consumer that cannot be limited or excluded under the law of your country of habitual residence. In particular:

(a) if you are a UK consumer, your rights under the Consumer Rights Act 2015 (including that digital content and services be of satisfactory quality, fit for purpose, and as described) are not affected;

(b) if you are an EU/EEA consumer, your rights under Directive (EU) 2019/770 on digital content and services as implemented in your Member State are not affected;

(c) if you are a Hong Kong consumer, your rights under the Sale of Goods Ordinance (Cap 26) and the Supply of Services (Implied Terms) Ordinance (Cap 457) are not affected.

12. Liability

12.1 Nothing in these Terms limits or excludes our liability for:

(a) death or personal injury caused by our negligence;

(b) fraud or fraudulent misrepresentation;

(c) any liability that cannot be limited or excluded under applicable law.

12.2 Subject to clause 12.1, our total aggregate liability to you arising out of or in connection with the Services, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the greater of (a) the fees you have paid us in the 12 months preceding the event giving rise to the claim, and (b) HKD 1,000.

12.3 Subject to clause 12.1, we are not liable for:

(a) any loss of profits, revenue, business, opportunity, goodwill, or anticipated savings;

(b) any indirect or consequential loss;

(c) any loss arising from your reliance on an Output as legal advice;

(d) any loss arising from the acts or advice of a lawyer introduced through the Services;

(e) any loss arising from a third-party service integrated with the Services.

12.4 You acknowledge that the limitations in this clause 12 reflect the allocation of risk between the parties, the price you pay for the Services, and the nature of an AI-generated legal-information platform.

13. Indemnity

13.1 You agree to indemnify us against all liabilities, losses, damages, costs, and reasonable legal fees arising out of any breach by you of clauses 6 (Acceptable use), 7.2 (Input warranties), or your unlawful use of the Services. This clause 13 does not apply to the extent prohibited by applicable consumer-protection law.

14. Suspension and termination

14.1 You may terminate your account at any time via account settings.

14.2 We may suspend or terminate your account, with or without notice, if:

(a) you materially breach these Terms;

(b) we are required to do so by law, court order, or regulator direction;

(c) continued provision presents a security, legal, or reputational risk to us or other users; or

(d) we discontinue the Services generally.

14.3 On termination, your right to use the Services ends. Clauses which by their nature survive termination (including 3, 7.4, 11, 12, 13, 14.3, 15, 16, and 17) continue in effect.

15. Privacy and data protection

15.1 Our processing of your personal data is described in the Oulution Privacy Policy (oulution.ai/privacy), which is incorporated into these Terms by reference.

15.2 Our use of cookies and similar technologies is described in the Oulution Cookie Policy (oulution.ai/cookies).

16. Changes to these Terms

16.1 We may change these Terms from time to time. Where the change is material, we will notify you at least 30 days before it takes effect. If you do not accept the change, you may terminate your account before it takes effect; continued use after the effective date is acceptance.

17. Governing law and dispute resolution

17.1 These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of the Hong Kong Special Administrative Region.

17.2 Arbitration. Subject to clause 17.3, any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force at the time of the notice of arbitration. The seat of arbitration shall be Hong Kong. The tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

17.3 Consumer carve-outs. Nothing in clause 17.2 prevents:

(a) a consumer domiciled in an EU Member State from bringing proceedings in the courts of, and under the laws of, that Member State to the extent required by Regulation (EU) 1215/2012 (Brussels I bis), Arts. 17–19;

(b) a UK consumer from bringing proceedings in the courts of, and under the laws of, the part of the UK in which they are domiciled, to the extent required by the Consumer Rights Act 2015 s.74 and applicable jurisdictional rules;

(c) a California consumer from exercising any non-waivable statutory right, including any right to bring or participate in a proceeding that cannot lawfully be waived;

(d) any consumer from bringing a claim in a small-claims tribunal in their jurisdiction of habitual residence.

17.4 Class-action waiver. Except where prohibited by applicable law, disputes must be brought individually and not as part of a class or representative action.

18. General

18.1 Entire agreement. These Terms, together with the Privacy Policy, Cookie Policy, and Acceptable Use Policy, are the entire agreement between you and us in relation to the Services.

18.2 No waiver. Failure to enforce a right is not a waiver of it.

18.3 Severability. If any provision is held invalid, the remainder continues in effect.

18.4 Assignment. You may not assign these Terms. We may assign to an affiliate or in connection with a corporate transaction on notice.

18.5 Third parties. Except as expressly stated, no person other than the parties has any right under the Contracts (Rights of Third Parties) Ordinance (Cap 623) to enforce these Terms.

18.6 Languages. These Terms are executed in English. Where we provide a translation, the English version prevails in the event of conflict.